Persado, an AI content generation platform that claims to “unlock the value of the right words at every customer interaction,” recently announced the results of a survey titled “2021 State of AI and Creativity.”
More than 400 chief marketing officers and senior marketing leaders were asked to provide input on their company’s readiness, and on best practices for applying AI to an area of business that receives a great deal of time, energy, and investment: the creative process.
The survey found a growing trend among senior marketing leaders who are leveraging AI and machine learning in new ways to deliver branded messages to prospects and customers. Key findings of the survey among US respondents include:
- Nearly half of respondents are using AI to boost their marketing performance.
- 67% of marketers report direct revenue impact of between 10% and 70% from their use of AI — the only function to consistently see high results.
- 73% of leaders are planning to apply AI to parts of the creative process and 87% want to see the content and creative process be more accountable and data-driven.
“Marketers have been leveraging technology to gain insights and improve performance across their portfolios for many years – applying AI to targeting and segmentation, marketing mix optimization, promotions and discounts, and dynamic pricing,” explained Amy Heidersbach, Chief Marketing Officer of Persado.
She went on, “But how to optimize creative at scale has largely remained a blind spot for data-driven, digital-first companies. Now, it’s clear that marketing leaders are turning their attention toward creative to unlock new sources of value – replacing human-only guesswork with human-plus-machine certainty.”
The survey revealed marked differences in the scale and focus of AI adoption by industry. Key findings of the survey from global respondents include:
- Nearly three in four financial services respondents have adopted AI for marketing, yet most have focused their investments on analytics.
- Retail marketers are among the least likely to have invested in AI, but the most likely to want advanced techniques to improve their creative outputs.
Forrester recently pointed to this shift in its March report titled “Intelligent Creativity Energizes Marketing Productivity.” It said, “The intuition-driven approach to creativity has remained unchanged for nearly a century, yet the universe of marketing is continuously unfolding.”
The report goes on to say, “Every brand should be asking itself how it can reinvent the creative process. Combining technology accuracy with human intuition breathes new life into the creative process, its practitioners, and its outcomes.”
The survey includes responses from 412 marketing leaders, 63% of whom were C-level executives or VPs. It was fielded in France, Italy, the UK, and the US, across eight industries.
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