OPERA TECH raises ¥90M to expand AI-powered contact center automation for enterprises
OPERA TECH’s funding supports AI-driven CRM and customer engagement solutions.
OPERA TECH, a Tokyo-based startup specializing in AI-driven contact center solutions, has secured ¥90 million in angel funding. The round was led by Nobuhiro Ariyasu, a prolific investor in Japanese and US startups, with participation from several former executives of major tech and HR firms. The company plans to use the funds to strengthen product development, implementation support, and enterprise-grade infrastructure—addressing persistent labor shortages and rising costs in the contact center industry.
OPERA TECH’s flagship product, OPERA Contact, is designed for large enterprises in finance, telecommunications, and infrastructure. The platform automates complex workflows, lead generation, and CRM integration through autonomous AI agents, aiming to streamline customer engagement and business processes.
Short on time?
Here’s a quick look at what’s inside:
- Who is OPERA TECH, and why does this funding matter?
- How OPERA Contact automates enterprise contact centers
- What marketers should know about AI contact center automation
Who is OPERA TECH, and why does this funding matter?
Founded in 2024 and led by CEO Keita Morikawa, OPERA TECH targets large enterprises with its AI-powered contact center platform. The company’s leadership team brings experience from McKinsey and QuantumBlack, combining enterprise consulting and AI implementation expertise. The latest ¥90 million angel round, led by Nobuhiro Ariyasu and joined by former executives from Persol, Rakuten, and Mercari, will help OPERA TECH scale its product and support systems.
While OPERA TECH is still an emerging player, its focus on automating contact center operations for major industries positions it as a relevant solution for enterprises facing workforce shortages and rising operational costs.
Patrecia Meliana
How OPERA Contact automates enterprise contact centers
OPERA Contact is built to address structural challenges in the contact center industry, such as labor shortages, cost pressures, and the need for personalized customer interactions. The platform consists of three main components:
- OPERA Operator: Automates call reception and specific response tasks using AI agents.
- OPERA Coach: Handles monitoring and quality control, automating performance checks and compliance.
- OPERA Lead: Supports marketing and business strategy design, helping teams generate and qualify leads.
The system is designed for integration with enterprise CRM platforms, enabling seamless data flow and process automation across customer touchpoints.
What marketers should know about AI contact center automation
For marketers, OPERA TECH’s platform offers several practical benefits:
- Streamlined lead generation: AI agents can qualify and route leads more efficiently, reducing manual effort.
- Improved customer experience: Automated, personalized responses help maintain service quality even during high-volume periods.
- CRM integration: Direct links to existing CRM systems ensure that customer data and engagement history are always up to date.
- Scalability: The platform is built to handle the needs of large enterprises, making it suitable for organizations with complex customer service operations.
By automating routine tasks and supporting more strategic engagement, marketers can focus on higher-value activities and campaign optimization.
