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Scala raises $8.5M to build operational intelligence for hybrid contact centers

Scala raises $8.5M to build operational intelligence for hybrid contact centers

Scala secured $8.5M to unify data across human and AI contact center workflows, targeting more actionable ops decisions beyond dashboards.

Algolia adds Recommendation Analytics to measure revenue impact of AI recs

Algolia adds Recommendation Analytics to measure revenue impact of AI recs

Algolia’s Recommendation Analytics brings clicks, conversions, and revenue reporting into the rec workflow, helping teams compare models and placements.

Founder-led PR: turning executives into thought leaders in 2026

Public Relations

Founder-led PR: turning executives into thought leaders in 2026

As AI floods content channels, founder voices become the new signal of credibility

OutRival launches an insurance vertical for AI voice agents

OutRival launches an insurance vertical for AI voice agents

OutRival launched an insurance vertical for AI voice agents, focusing on FNOL, renewals, and billing while emphasizing branded AI personas.

Clear targets hair loss apathy in Turkey with “Scalp before skin” campaign

Clear targets hair loss apathy in Turkey with “Scalp before skin” campaign

Unilever reframes scalp care as prevention, not cosmetic fix

TikTok is becoming Gen Z’s scholarship search engine

TikTok is becoming Gen Z’s scholarship search engine

A new study reveals how TikTok is influencing scholarship discovery, trust, and decision-making

Inflection.io acquires Keyplay to add account scoring to its B2B platform

Inflection.io acquires Keyplay to add account scoring to its B2B platform

Inflection.io is folding Keyplay’s account scoring into its platform, reflecting buyer demand for fewer B2B systems that can drive execution.

Caylent acquires Pronetx to deepen AWS-native contact center services

Caylent acquires Pronetx to deepen AWS-native contact center services

Caylent’s Pronetx acquisition boosts Amazon Connect delivery and managed CX operations, as enterprises push AI into contact center workflows.

Navatar rolls out an AI Deal Engine for Salesforce-based M&A CRM

Navatar rolls out an AI Deal Engine for Salesforce-based M&A CRM

Navatar’s new AI operating model aims to automate origination and execution tasks in M&A CRM, reflecting push toward end-to-end AI workflows.

NALA launches as a new loyalty and CRM membership network in North America

NALA launches as a new loyalty and CRM membership network in North America

NALA is a new US and Canada membership organization for loyalty and CRM practitioners, aiming for candid peer exchange and operator-focused events.

M&M’S x Marvel turns purchases into gameplay across APAC markets

M&M’S x Marvel turns purchases into gameplay across APAC markets

Mars leans into purchase-linked gaming as a performance channel for regional engagement

Pomo raises $4.5M seed for AI marketing intelligence platform

Pomo raises $4.5M seed for AI marketing intelligence platform

Pomo raised $4.5M to unify market signals with first-party data and automate marketing actions. What it means for analytics and planning tools.

Accenture acquires Unlimited to expand CRM and customer relevance work

Accenture acquires Unlimited to expand CRM and customer relevance work

Accenture acquires Unlimited, adding CRM activation and behavioral insight in the UK. Here’s how it fits the AI-powered CRM services race.

Regal launches Copilot for building AI agents

Regal launches Copilot for building AI agents

Regal released Copilot to build, test, and improve AI agents with routing and observability. A sign of maturing AI CRM and CX operations.

Coca-Cola leans into fan emotion with “Uncanned Emotions” World Cup campaign

Coca-Cola leans into fan emotion with “Uncanned Emotions” World Cup campaign

The brand shifts from hype to human storytelling as it builds momentum for FIFA World Cup 2026

Canva acquires Simtheory and Ortto to expand AI and marketing automation

Canva acquires Simtheory and Ortto to expand AI and marketing automation

Canva adds Ortto’s CDP and journeys plus Simtheory’s agent layer, aiming to connect creative work to activation and measurement.

Content Marketing

Ray-Ban taps BLACKPINK’s Jennie as global brand ambassador

A strategic move as global brands double down on K-pop influence and Asian market relevance

Natter raises $23M Series A for enterprise AI conversation intelligence

Natter raises $23M Series A for enterprise AI conversation intelligence

Natter raised $23M led by Renegade Partners to scale AI video conversations into structured insight, challenging slow survey-based research cycles.

Why most B2B outreach fails before the first email is sent

Why most B2B outreach fails before the first email is sent

Most B2B outreach fails before sending. Learn how targeting the wrong contacts, poor data, and weak landing pages destroy pipeline.

Moneta Money Bank speeds up campaign launches with SAS Customer Intelligence 360

Moneta Money Bank speeds up campaign launches with SAS Customer Intelligence 360

Moneta modernizes CRM marketing to trigger real-time offers and cut launch cycles. The move reflects rising demand for automation in retail banking.

Picsart launches open creator monetization program to reward performance over followers

Picsart launches open creator monetization program to reward performance over followers

The AI design platform bets on engagement, not audience size, to power creator income

Sellsy buys RocketChart to add cash management to its SME CRM suite

Sellsy buys RocketChart to add cash management to its SME CRM suite

Sellsy acquired RocketChart to bring cash monitoring and forecasting into its SME suite, reflecting CRM vendors’ push into finance and ops workflows.

AI tools are reshaping how B2B buyers evaluate software, but trust still belongs to humans

AI tools are reshaping how B2B buyers evaluate software, but trust still belongs to humans

New data shows AI adoption is high, but decisions still rely on reviews, pricing, and peer input

Jump and Zocks raise Series B rounds as advisor AI note-taking scales

Jump and Zocks raise Series B rounds as advisor AI note-taking scales

Jump raised $80M and Zocks $45M as advisor AI note tools expand beyond summaries into workflow and data capture alongside CRMs.

AI marketing tools in 2026: the complete guide for modern marketers

AI marketing tools in 2026: the complete guide for modern marketers

Explore AI marketing tools in 2026, including types, benefits, workflows, and how to choose the right stack for your team.